When registering for TeamWave you can be certain that we have implemented comprehensive security practices to ensure that only registered users and those people who are provided authorized access to, can see your TeamWave site. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via our website at www.teamwave.com (the “Site”) and app.teamwave.com through our on-demand business productivity software, our support platform, and tools and services offered on the Site (the “Service”). The use of information collected through our service shall be limited to the purpose of providing the service for which the client has engaged TeamWave.
When registering with an email address, we collect your full name, company or organization name and email address. When signing up for a paid plan, TeamWave will collect credit card information and use a third-party intermediary (Stripe.com) to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on TeamWave’s behalf. You may also provide personal information about other people, such as their name and email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
If your personal information changes, or if you no longer desire our service, you can modify, update, delete your account information at anytime by clicking on the Settings link or by contacting us at the contact information listed below. We will respond to any requests for access to personal information within 30 days. TeamWave’s practice is not to use such personal information for marketing purposes unless explicitly authorized. TeamWave may use the collected personal information and other information TeamWave collects about your use of the Service, to operate and make the Service available to you, for billing, identification and authentication, to contact you about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site. On occasion we may send out email newsletters, if you wish to opt out of these newsletters, please follow the unsubscribe directions in these emails.
TeamWave will retain your information for as long as your account is active or as needed to provide you services. We will also retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
TeamWave may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of TeamWave and the authorized third parties referred to here. These companies are authorized to use your personal information only as necessary to provide these services to us. Although TeamWave owns the software, code, databases, and all rights to the TeamWave application, you retain all rights to your data.
TeamWave collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes.
Choice – We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly. If you are a Client and would like to update your account please contact us firstname.lastname@example.org
Service Provider, Sub-Processors/Onward Transfer – TeamWave may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
Access to Data Controlled by our Clients – TeamWave has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the TeamWave client (the data controller). If the client requests TeamWave to remove the data, we will respond to their request within 30 business days.
Technologies such as: cookies, tags and scripts are used by TeamWave Inc. and our partners, marketing partners, affiliates, or analytics or service providers, or online customer support provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
Except as described in this policy, TeamWave will not give, sell, rent, share or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. TeamWave may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personal information.
The Service and Site are not intended for, nor does TeamWave knowingly collect any personal information from children under the age of 16.
The security of your personal information and our clients’ information is important to us. TeamWave maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. When you enter sensitive information, such as a credit card number, on our order forms and login credentials on our platform login page, we encrypt the transmission of that information using secure socket layer technology (SSL). These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure due to the nature of the distributed network that is the Internet. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com
Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at firstname.lastname@example.org In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.
You can import your basic contact information from your Google Contacts using TeamWave’s automated contact import wizard. You can import other email account address books into TeamWave using a manual import process. For Google, we authenticate your Google email address book using your TeamWave user email address. We do not collect the username and password for the email account you wish to import your contacts from.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com
When you access and use the Service, you are subject and bound to the TeamWave Terms of Service
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